Q: Can you give an introduction about SVC Energy?

A: SVC means Smart Voltage Control. We are a company that provide energy storage solutions for home and business. Our predecessor was an enterprise with 20 years of manufacturing of UPS. Our headquarter is located in Shenzhen, China and our factory is located in Foshan,China. We design and build our own products like inverters, battery packs etc., and also work with partners to build entire home and business energy storage solutions.

SVC Energy employs over 400 people, 30% of whom are in R&D. All of our products have passed strict quality inspections and received international safety certificates. We aim to help people use electricity that is accessible, uninterrupted and green.

Q: What main products does your company have?

A: We offer energy storage solution for home and business. For residential energy storage solution we have off-grid inverters from 500VA to 10kVA, hybrid inverters from 5kw to 12kw in three phase, LiFePO4/Lithium battery packs and all-in-one energy storage system.

For commercial, we have energy storage solution for hotel, school, hospital, factory etc.,

Q: Do you have any special customized products for our country or region?

A：For the African household market, we have launched three versions of products: basic, standard, and Premium.

For the European household market, we have launched three-phase hybrid inverter and battery combination.

For specific product information and commercial storage products, you can refer to our official website or consult our sales team.

Q: Do you have any successful case studies to share?

A：We have many successful cases for sharing. If there is a need, you can contact our sales team or visit our official website and social media channels like Linkedin, Tiktok, Youtube etc.,

Q: How is your business model?

A: Our business model is very clear. We do not directly face the end customers. We look for distributors in regions or countries.

Q: Your products are priced higher then your competitors.

A：We are not a price war player. We aim to provide products with high cost performance. The pricing of our products is based on multiple considerations. First, we have adopted high-quality and high-performance materials in the selection of raw materials, which although increases the cost, ensures the excellent quality of the product and a longer service life. Second, we have invested a large amount of R&D resources, continuously innovated and optimized the product functions to meet diverse and complex needs. Third, we provide more comprehensive after-sales guarantee, including longer free maintenance and timely technical support. These high-quality characteristics and continuous value will bring you returns that far exceed the price difference.

Q: Regarding the sales of product, how can we contact you?

A：There are many ways you can reach us, such as by phone, email, and online message. The details of contact information you can refer to our official website or related social medias.

Q: How is the after-sales service guaranteed?

A: We offer 5-year warranty for Lithium batteries and 2-year warranty for inverters. We also provide 1% spare parts for replacement with each order. In addition to contacting our headquarter in China, you can also contact our offices in German, South Africa and Columbia regarding any after-sales support.

Q: Are you responsible for providing the installation service?

A：We do not directly provide installation services to end users. We rely on our distributors or installers to provide installation services, We will provide installation guidance and training to our partners.

Q: Can you customize the solar product?

A：Yes, as the experienced solar product manufacturer, SVC Energy provides OEM customization service.

Q: How soon is your responese?

A：Within 24 hours

Q: How to confirm your quotation?

A: We will confirm the quotation with official mail.

Q: How can I get your quotation?

A：Please send your your detailed requirements to us with inquiry mail. Usually, you can get our quotation within 48 hours, but it depends on the workload.

Q: What is your favorite payment terms for orders?

A：T/T wire transfer. Payment term: 30% deposit , 70% T/T before shipment.

Q: What is an off grid hybrid solar inverter?

A：Off-grid solar inverter cannot used with the grid. The off-grid hybrid solar inverter also known as all-in-one solar inverter, supports to be charged by the mains and integrates the functions of inverter, solar charger, and battery charger.

Q: How can I make sure about the machine quality after put the order?

A：Before delivery, we will send you the pictures and videos for you to check the quality.

Q: How long is your delivery time?

A：Prompt delivery in 35 days for first order at the earliest

Q: Is SVC Energy a manufacturer or trading company?

A：SVC Energy is the experienced manufacturer specialized in online UPS, solar inverter, ESS Energy Storage System battery and other solar products. We have our own factory covering 10,000 square meter,5 production lines and over 20 R&D engineers.

Q: What's the differences between power inverters and solar inverters?

A：Both type of inverters are used to transform direct current(DC) to alternative current(AC). The DC electricity power of power inverter is generated by utility grid or generator, while PV inverter is from solar panel, the mains or generator. PV inverter is frequently used with solar system. Our High Seasons Energy hybrid inverter for solar panel is all in one solar inverter, combining power inverter, solar charger, and battery charger into one unit.